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Terms and Conditions

Terms and Conditions

Payment Methods

International orders may be placed on our secure site with payment being made by either by credit card (Visa or Mastercard only) and PayPal. 
Orders within New Zealand may be placed with payment being made by credit card (Visa or Mastercard), PayPal, direct credit, New Zealand personal, business or bank cheque or money order. Your order will be processed upon receipt of your payment. There is a $10 service fee for returned cheques. Please make the cheques payable to Medicine Woman.


Shipping Policy

Local Orders

All orders placed for delivery within New Zealand incur a flat rate of $7.00 postage and handling and the goods are sent via courier to a street address or by New Zealand Post to a P.O. Box or rural address. Our aim is to process your order as soon as possible, however delays may occur so please allow 7-10 working days for delivery. For courier deliveries, you will receive an email order confirmation and order number and will be able to track the delivery status of your order online.

International Orders

We have loyal customers who are based all over the world.
We offer you a choice of two shipping methods. Option one: International Air - Not Trackable, sent at buyers risk. Option two: International Courier – trackable, signature required – we recommend this method.
The exact cost of your order will be displayed during the checkout process, however you can get a quote for the delivery cost of your parcel at any stage of your ordering process on the Shopping Cart summary page. Our aim is to process your order as soon as possible. It will leave our office within 3-7 days of purchase, however delays may occur due to the current global situation.

As per New Zealand regulations, the retail price of your products must be shown on the consignment note of your parcel. Customs and import regulations vary between countries and are subject to change without notice. Some of the products that we sell may be restricted or prohibited within your country. It is your responsibility to ensure that any goods which you order are not restricted or prohibited in your country. Please note that any customs clearance, taxes, duty or inspection fees incurred upon arrival are beyond our control and are your responsibility.

If an order is returned to us by your country’s customs authority in a resalable condition, we will refund you the value of the products received. We don’t provide refunds on parcels that are detained or confiscated by your country’s customs.

We recommend that you contact your local Customs Office for further information.

Franchelle Ofsoské-Wyber Medicine Woman cannot accept liability for goods that are lost in transit outside of New Zealand.


Returned Merchandise and Refund Policy

At Franchelle Ofsoské-Wyber® we pride ourselves in offering you a quality service on all levels. Our products are taonga – treasures and are packed with extra care. However, in the event of damaged or faulty products, or incorrect products being packed, we are happy to replace the goods at no extra charge. Please choose your items carefully as we do not refund or replace products for incorrect orders being processed.


Cancellation Policy

Orders will be processed once payment has been made. Once payment confirmation has been received the order cannot be changed or cancelled. Please choose carefully.


Intellectual Property and Copyright ©

The contents of this Internet Web Site, including all logos, graphics, original art work, design elements, text and images are the intellectual property of Vanterra Natural Health Ltd trading as Franchelle Ofsoské-Wyber®. They may NOT be reproduced in any form whatsoever without expressed written permission. ALL RIGHTS RESERVED.

Full copyright © rights over all of this material is retained by Vanterra Natural Health Ltd. The moral rights of the authors to ownership of all material on this site is hereby asserted, in accordance with the copyright and patent laws of New Zealand, and of all countries of the world, and in accordance with international agreements and treaties. 
No material from this Web Site may be reproduced by any means in any form whatsoever without permission from Franchelle Ofsoské-Wyber® except for brief quotations and examples embodied in reviews and recommendations, with full credit as to the source being given.   If in doubt please contact us with your wish you to use our material and we will provide the necessary information as to how the material can be used in an appropriate way.


Prices and Currency Disclaimer

Prices are subject to change without notice. All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

We have used our best efforts to obtain the most accurate and timely currency rates. Accordingly, we do not guarantee the accuracy, timeliness, reliability or completeness of the rates. Using this service, you are deemed to have agreed that any reliance on or use of the rate conversion shall be entirely at your own risk. In no event shall Vanterra Natural Health Ltd or any of its data providers be liable for any direct, indirect, consequential or exemplary damages arising from the use of this service.


Medical Advice and Treatment

Nothing in this Web site, nor in any other published material, either stated or implied, is to be taken as meaning that the manufacturers of Franchelle Ofsoské-Wyber®, nor any employee, agent, reseller, dealer, distributor, practitioner, therapist, nor any other person or organisation associated with Franchelle Ofsoské-Wyber® in any way, is purporting to give “medical advice” or medical treatment of the type normally given by a licensed medical practitioner. All information provided is for educational purposes only. 
Nor do we, in any way, claim to offer any products, treatment, service, or advice, that purports to cure, heal, alleviate, or prevent, any illness or medical condition. Flower essences work in a totally different way to products such as herbal remedies or pharmaceutical drugs. Essences are not allopathic medicine and they do not work on the body in any direct biochemical way, they work at a more subtle level, at the emotional and spiritual levels. 
While it is our experience that the products and services referred to often appear to have a beneficial effect when used as directed, the use of these products and/or services is not a substitute for medical advice or treatment from a qualified health care professional. 
Anyone with a medical condition is advised to seek appropriate advice from a health-care professional.


Personal Data Privacy

It is your choice as to whether you provide your personal information such as your name and address to us. If you provide your information to us, it will only be used to create a convenient shopping experience for you, for internal business purposes or to help improve our site and your experience as a shopper.

Any information collected on this site will be kept confidential and will not be passed on, sold or distributed to anybody else. You have the right to inspect, change or delete your personal details on request, except for the information that we are legally required to hold. To do this please send an email to


Third Party Payment Gateway

When you place an order with us you will provide some personal and credit card details to our PCI compliant secure third party payment gateway. No credit card information is stored on our site.



When you visit our website, we may collect anonymous information and statistics about your visit, this may include geographic information and time. We may use this anonymous information for internal business uses and marketing, and to create a better shopping experience for our customers. You can opt out at any time by installing a browser add on from google that allows you to block google analytics -